Pisces Health
About Pisces Healthcare Solutions
Pisces Healthcare Solutions is a dedicated business that caters to the needs of service members from the Past, Present, and Future. With a focus on servicing the Department of Veteran's Affairs (VA), Department of Defense (DOD), and National Institute of Health (NIH) through Prime Vendors and their programs, Pisces manually processes thousands of purchase orders received via email or fax.
- Android Applications
- iOS Applications
- Cross-Platform Applications
Challenges
Adapting Orders
Pisces received purchase orders in various formats, making it challenging for a traditional bot to extract the necessary information. This required a flexible solution to handle diverse order types.
Unlocking Efficiency
Many purchase orders lacked machine-readable text, necessitating the implementation of OCR technology to extract relevant information and enable further processing.
Perfect integration
Pisces sought a partner who could seamlessly integrate Robotic Process Automation (RPA) into their existing workflow without burdening their internal team with additional tasks.
Sigma Solve Approach
Sigma Solve's team harnessed the power of OpenBots RPA platform and Google's Tesseract OCR to automate Pisces Healthcare Solutions' purchase order processing. This allowed the internal team to shift their focus to more customer-facing tasks, eliminating the need for labor-intensive manual processing.
Sigma Solve developed a flexible bot capable of processing purchase orders received in various formats. The technical lead, .Net developer, automation engineer, and QA tester worked closely with Pisces stakeholders to ensure the bot's accuracy. Ambiguous orders were created as draft orders for review, enabling smoother order processing.
- Reduced 25% of the manual workload
- Changing needs of Pisces and adapts to future challenges.
Build and fully implement an optimized online store
Accurate extraction of information
The RPA solution, powered by OCR technology, ensured accurate extraction of information from diverse purchase order formats. This minimized errors and accelerated the order processing timeline, leading to improved overall efficiency.
Improve customer service
Improve customer service With the burden of manual processing alleviated, Pisces Healthcare Solutions’ internal team could allocate more time and resources to customer-facing tasks. This resulted in improved customer service, enabling Pisces to better serve the needs of service members and support their mission.
Explore additional opportunities
Sigma Solve’s RPA solution is designed to handle Pisces’ current and future requirements. As the partnership continues, Sigma Solve will work closely with Pisces to further optimize the automation process and explore additional opportunities for efficiency gains.
Tools & Frameworks We Use
Swift
Kotlin
React Native
Flutter
Firebase
Our Delivery Model
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- 15+ years of industry experience
- 450+ global satisfied customers
- 180+ qualified resources
- Standard cost & Dedicated team model
- Agile development
- 90% client retention rate
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